filters
state:
Show
city:
Show
product:
Show
It's a bit of a long review...sorry Last month I brought my dad here to buy a whole new bed everything went fine. So last weekend I decided to go there as well and buy myself a new mattress and box spring and I specifically asked DAN the sales person to make sure that...
Read more
1.0
#1279320
Reply to reviews
Bought an expensive mattress and box spring combo, after having it for three months realized that the deep indentations left by my wife and I were not just part of the break in period. Talked to Dan at the store (presumably the owner or some upper management type)...
Read more
Anonymous
Kyle

Thanks for your review...I will make sure I don't purchase my mattress from them. I believe The Brick offers 120 day return policy...maybe that's the store to get a new mattre...

2.1
#1220633
Reply to reviews
I purchased a mattress for my son and his wife as a wedding gift and was VERY careful to ensure that it could be returned for a different firmness should they wish it. I was assured that could be done, but for good measure, I obtained in writing) the promise that this...
Read more
Anonymous
Kyle

Dan again :( And Steve sounds worse :(

1.0
I didn't like
  • Customer service
#1079450
Reply to reviews
Worst customer service experience ever. Do yourself a favour and shop else where. No follow through. If you have any issues they get extremely rude very quickly. The own Steve is also a tool. Says things like"hes been in business for 25 years" as this is justificarion...
Read more
1.1
#836520
Reply to reviews
Waited 5 months for the futon bunk to come in,delivery men came in the house with wet muddy shoes,I told them they could have wiped their shoes, what came next was yelling and swearing,flailing of arms,the one removed his shoes and said see I'll wipe it with my socks...
Read more
#794684
Reply to reviews
My wife and I purchased a bed for my son. My wife also bought an expensive pillow to address her bad neck. My wife had reservations about buying the pillow as it was expensive and wasn't sure it would work. The sales lady assured her she could return it if she wasn't...
Read more
Anonymous
***cerned comsumer

slippery sleezos. thanks for posting to bad for them i heard this. I am in the market for a new mattress

1.4
New Hamburg, Ontario
I didn't like
  • Sales tactics
#706724
Reply to reviews
When sold a Tempurpedic mattress, I expressed concerns about whether or not I would be satisfied. The salesman (and owner) assured that I could return it if not satisfied, quoting "I'm not going to let you be in a mattress that you don't like". When I did need to...
Read more
#459602
Reply to reviews