Don't shop here the owner Steve L. is a complete disgrace to any small business owner! He sold us a top of the line Sealy mattress with the wrong box spring and after the mattress failed pulled the warranty card out and won't replace the mattress because "we" had the...Read more
Company wrote 0 private or public responses to the review from Nov 21.
It's a bit of a long review...sorry Last month I brought my dad here to buy a whole new bed everything went fine. So last weekend I decided to go there as well and buy myself a new mattress and box spring and I specifically asked DAN the sales person to make sure that...Read more
Company wrote 0 public responses to the review from Jun 13.
Bought an expensive mattress and box spring combo, after having it for three months realized that the deep indentations left by my wife and I were not just part of the break in period. Talked to Dan at the store (presumably the owner or some upper management type)...Read more
Company wrote 0 public responses to the review from Mar 27.
I purchased a mattress for my son and his wife as a wedding gift and was VERY careful to ensure that it could be returned for a different firmness should they wish it. I was assured that could be done, but for good measure, I obtained in writing) the promise that this...Read more
Company wrote 0 public responses to the review from Jul 26, 2017.
Worst customer service experience ever. Do yourself a favour and shop else where. No follow through. If you have any issues they get extremely rude very quickly. The own Steve is also a tool. Says things like"hes been in business for 25 years" as this is justificarion...Read more
Company wrote 0 private or public responses to the review from Apr 26, 2016.
Waited 5 months for the futon bunk to come in,delivery men came in the house with wet muddy shoes,I told them they could have wiped their shoes, what came next was yelling and swearing,flailing of arms,the one removed his shoes and said see I'll wipe it with my socks...Read more
Company wrote 0 public responses to the review from Feb 21, 2016.
My wife and I purchased a bed for my son. My wife also bought an expensive pillow to address her bad neck. My wife had reservations about buying the pillow as it was expensive and wasn't sure it would work. The sales lady assured her she could return it if she wasn't...Read more
Company wrote 0 public responses to the review from Sep 27, 2015.
New Hamburg, Ontario
I didn't like
- Sales tactics
When sold a Tempurpedic mattress, I expressed concerns about whether or not I would be satisfied. The salesman (and owner) assured that I could return it if not satisfied, quoting "I'm not going to let you be in a mattress that you don't like". When I did need to...Read more
Company wrote 0 public responses to the review from Nov 24, 2013.
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