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I purchased a mattress for my son and his wife as a wedding gift and was VERY careful to ensure that it could be returned for a different firmness should they wish it. I was assured that could be done, but for good measure, I obtained in writing) the promise that this...
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1.0
I didn't like
  • Customer service
#1079450
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Worst customer service experience ever. Do yourself a favour and shop else where. No follow through. If you have any issues they get extremely rude very quickly. The own Steve is also a tool. Says things like"hes been in business for 25 years" as this is justificarion...
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1.1
#836520
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Waited 5 months for the futon bunk to come in,delivery men came in the house with wet muddy shoes,I told them they could have wiped their shoes, what came next was yelling and swearing,flailing of arms,the one removed his shoes and said see I'll wipe it with my socks...
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#794684
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My wife and I purchased a bed for my son. My wife also bought an expensive pillow to address her bad neck. My wife had reservations about buying the pillow as it was expensive and wasn't sure it would work. The sales lady assured her she could return it if she wasn't...
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Anonymous
***cerned comsumer

slippery sleezos. thanks for posting to bad for them i heard this. I am in the market for a new mattress

1.4
New Hamburg, Ontario
I didn't like
  • Sales tactics
#706724
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When sold a Tempurpedic mattress, I expressed concerns about whether or not I would be satisfied. The salesman (and owner) assured that I could return it if not satisfied, quoting "I'm not going to let you be in a mattress that you don't like". When I did need to...
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#459602
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